This drawing displays the task my sister did of attempting to get from Stillorgan to Stephens Green. She very rarely ventures into Dublin unless it is to meet friends or myself. As you can see, the end result is far too disappointing that of a national transport app. For someone with such tech-savviness, to just give up to call me for guidance, after spending a lengthy 12 mins with the app.
Therefore, I carried out all with Bram (26-year-old). I asked Bram to use transit to try to find out what modes of transport to use and location from BrooklynBridge to Manhattan. (The app has not been modified for Irish transport systems yet so the alternative was to use a place familiar in order to test if data given was accurate).
The app opens up with the map as its homepage. This displays the apps core function, to enable a user to view the current location as this aids them in their search for transport nearby(recognition rather than recall. ie Google Maps). This abled the user to feel more in control as the app replicated the user’s thoughts of ‘I am at Brooklyn bridge now, it is what I see physically and digitally’. This allowed the user to step into the virtual world of the map as it matched their reality.
After all the user testing, we informed each other of our findings via Whatsapp. We utilised the data obtained from the initial; heuristic evaluation, as a means for our task analysis. It gave us an insight into how the apps compared according to user satisfaction. It enabled us to categorise what is expected from the users for a ‘human-centric’ app.